Items will normally be despatched within two days of payment being received. Unless otherwise stated we use Royal Mail and ParcelForce for all deliveries. A Certificate of Posting is obtained for every parcel sent.
We are able to send orders overseas but delivery charges will be priced individually. Please contact us if you would like to get quote on delivery charges overseas.
Returns will accepted for a full refund or exchange, only if returned within seven days of receipt and in original condition including all original packaging materials. We reserve the right to refuse refunds if we believe there has been damage since despatch. Delivery charges are not refundable. Item(s) returned unsolicited will be refused.
We respect your privacy and do not share personal details (names, postal addresses and email addresses) with third parties. We will add your name and address to our mailing list to keep you informed about the status of your order and to let you know about special offers, new products or sales. Please let us know if you do not want to be on our mailing list.
As all of our transactions are carried out through Paypal, Velvet Ribbon will not acquire or store any customer financial details.